FAQ - Aslan & Leo

FAQ

FAQ's

How can I pay for my order? Do you accept cheque or money order?

Sorry, at Aslan & Leo we do not accept any personal cheques, traveller’s cheques or money orders. All orders can be paid for by credit card via Paypal, one of the safest ways to use your credit card online (Don’t worry, you don’t need a Paypal account just to make a purchase, Paypal now lets you use their system as a guest, phew!).

How do I change my order after it has been placed?

After you have clicked “Process Payment” your order begins to process and you cannot make any online changes to your order. Our system is designed to fill orders and get them on their way as quickly as possible.

Do you accept international shipments?

Yes, Aslan & Leo will ship your order anywhere in the world the postal system will deliver to.

Can I ship to multiple addresses?

Sorry, at Aslan & Leo we are not able to do split shipments on orders. You will need to create multiple orders if you wish to send to multiple destinations.

When will my parcel arrive?

Most orders will be dispatched within 48 hours. In Australia most orders should arrive in 2-7 working days. However this can be longer during holiday periods. International orders will vary depending on the postal system in your country.

Who do I contact if I am having problems with the site?

Please email us at sales@aslanandleo.com and we will crank the handle in our IT helper a few more times until the site behaves.

I saw what I wanted on your site this morning but now it isn’t available anymore?

Be quick! Products are popular and they can sell out in the blink of an eye.
Contact us at sales@aslanandleo.com to see if we can re order any items you squealed over this morning and are cursing you missed now.

Something else we can help you with?

Please contact us.
We will endevour to reply to any queries in the shortest amount of time possible.

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